Store Policy

Standard Shipping: Orders are processed within 1-2 business days and typically arrive within 5-7 business days (excluding weekends and holidays).
Expedited Shipping: Available for an additional fee. Orders are processed within 1 business day and typically arrive within 2-3 business days.
Shipping Rates: Calculated at checkout based on the delivery address and selected shipping method.

Availability: We ship to most international destinations. Delivery times vary based on location.
Customs and Duties: Customers are responsible for any customs fees, taxes, or duties that may be imposed by their country.

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.

If your package is delayed or lost, please contact our customer service team at info@allyamoreskincare.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Eligibility

We accept exchanges for items purchased directly from our website within 15 days of the original purchase date.
Products must be unused, unopened, and in their original packaging to be eligible for an exchange.

Process

Contact Us: Email our customer service team at info@allyamoreskincare.com with your order number and details of the product you wish to exchange.
Return Authorization: Once your exchange request is approved, we will provide you with a return authorization number and instructions on how to send the item back to us.
Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
Processing: Once we receive your returned item, we will inspect it and process your exchange. You will receive a confirmation email once your new item has been shipped.

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

For health and safety reasons, certain items such as opened skincare products cannot be returned or exchanged.

If you prefer a refund instead of an exchange, please let us know by sending an email to info@allyamoreskincare.com. Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the items. If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your card issuer's policies.